Throughout the last few years, I’ve encountered many situations where I had to accept what is.  There was no one (on earth) to complain to.  And no room to expect more.  Deal with it.  Deal with it alone.  Deal also with the consequences.  Good luck.

But in one area, I’ve learned there can be room to expect to be treated better.  Luckily, my father is an expert in the field of customer service.  Often, when I encounter an unpleasant experience as a customer, I get to hear from him what some people have come to expect, and what some companies have come to supply.  So that my experiences, at least as a consumer, can be held to a higher standard.  At least something in my life can go better.  At least someone, somewhere has the power to listen and fix things, and leave me with a positive experience.

My dad has always been my pillar of love and support.  And now, he’s my in-house-expert on what alternatives to my consumer experiences can be expected, and hopefully achieved, if more companies chose to treat us better (or perhaps more consumers demanded more rather than accepting what is?).  Some things can be helped.

Dad – this is your corner.  I’ll send along customer service experiences I encounter.  In your professional service-quality-opinion, how should these experiences look like?

Moshe Davidow, PhD

CEO Service2Profit